Frequently Asked Questions
Technical questions
What is IRP 2. 0 technology?
IRP is an exclusive manufacturing process that ensures insulation, strength, and protection. Thanks to PET battens, IRP 2. 0 lightens the structure while enhancing the wall strength, for better durability in all seasons.
How does the 7-year waterproof warranty work?
Our caravans come with a 7-year water ingress warranty, subject to an annual inspection carried out at a center approved by Sterckeman.
How often should I have the waterproofing of my caravan checked?
To maintain the water-tightness warranty, an inspection must be carried out annually by an authorized professional.
What type of car is needed to tow a caravan?
Our caravans are designed to be lightweight and easily towable. An ultra-powerful vehicle is not necessary; a suitable model is sufficient for safe and smooth driving.
Should I plan for a shelter for wintering my caravan?
It is not mandatory, our caravans are designed to withstand bad weather. However, if you are not using it for an extended period, we recommend sheltering it or airing it out as soon as possible.
After-sales service
Where can I buy spare parts for my caravan?
The management of spare parts is entrusted to TRIGANO SERVICES, a specialized platform dedicated to our network of authorized dealers.
What to do in case of a technical problem?
In case of any issues, please contact your dealer first. If they cannot assist you, our Customer Relations Service is available by phone or email.
What are the warranty conditions at Sterckeman?
Our caravans come with a 2-year warranty (parts and labor) and benefit from a 7-year water ingress warranty under certain conditions.
How can I contact Sterckeman for another question?
We provide a contact form. For quick processing, please provide the serial number of your caravan.
Sale
Can I buy my caravan directly from the factory?
No, there are no direct sales from our production sites. Our dealers are there to advise you and offer you the best deals.
What are the possible financing options for purchasing a caravan?
Our partners LOISIRS FINANCE and STERCKEMAN FINANCEMENT offer solutions tailored to all budgets. Your dealer can advise you on the most advantageous offers.
Are Sterckeman caravans really made in France?
Yes, our caravans are entirely designed and assembled in France, in Tournon-sur-Rhône (Ardèche). We prioritize local manufacturing and short supply chains as much as possible.
Travel
Can I park my caravan anywhere?
This depends on the countries and local regulations. In general, you will need to park in campsites or dedicated areas. However, it is often possible to stop briefly for a break while respecting the legislation.
Can I see the caravans in person before buying?
Of course! We invite you to contact an authorized dealer to discover the models, ask your questions, and receive personalized advice.